Terms & Conditions

Victor Charles Pendleton, Ann Pendleton & Charles Huw Pendleton trading as Croft Country Park, Reynalton, Kilgetty, Pembrokeshire, SA68 0PE – tel 01834 860315 – Croft Country Park operates under the marketing of Celtic Holiday Parks.

Celtic Holiday Parks Limited own and operate Noble Court & Meadow House, the registered address is Croft Country Park, Reynalton, Kilgetty, Pembrokeshire, SA68 0PE – tel 01834 861908

Celtic Holiday Parks is registered in Wales Company registration number 04483897

The holiday contract

The following terms and conditions will apply to your booking. A contract between you and Celtic Holiday Parks will come in to existence either (i) when we accept your booking and deposit payment by issuing written confirmation of your booking or (ii) if you have made a booking by telephone when we tell you on the telephone, or online over the internet that your booking is confirmed. The contract binds you and all members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.

If you change your booking

After you have paid your deposit you may wish to change some element of the holiday, e.g. type of accommodation. We will try to meet your request, however a charge of £20 per alteration to the holiday will be payable. Substantial changes such as change of location or holiday date will be treated as cancellation (see below). Any changes must be made at least 4 weeks before the holiday start date, and be confirmed to us in writing/by telephone by the same person that made the booking. Where changes are sought to be made within 4 weeks of the start of the holiday it will be treated as a cancellation, and be subject to cancellation charges as outlined. If you are covered by our Cancellation Plan and comply with our cancellation plan procedures in the condition above, you will be entitled to a full refund of all monies paid subject to:

1.An administration charge of £50, unless your cancellation occurs within 48 hours of your holiday start date, in which case the refund will be limited to 30% of the total holiday cost.

2.If you have our Cancellation Plan on your booking and need to cancel your holiday for reasons other than stated above, you will incur our cancellation charges in line with the sliding scale shown below, which cover the costs and expenses we incur as a result of your cancellation

3.Payments made with vouchers or credit notes will not be refunded. Number of days in advance of holiday start date, cancellation charges are payable: Length of time Cancellation Charge

56 days or more Deposit and insurance premium(s)
43 – 55 days 30% of total holiday cost
42 – 29 days 50% of total holiday cost
28 – 8 days 90% of total holiday cost
7 days or less 100% of total holiday cost

Please note that the minimum charge s £50 per accommodation unit or pitch cancelled. Payments made by credit card will be repaid to the same credit card if the Cancellation Plan is taken out. In any event cancellation charges as illustrated above will be chargeable, it is recommended that you purchase a Cancellation Plan either from Celtic Holiday Parks or an alternative supplier of your choice. If you cancel your booking Should you wish to cancel your holiday please call the relevant Park, and they will advise you on the documentation we require to process your cancellation.

If we make any major alterations to your booking

We try very hard to provide all facilities as advertised in our brochure. It may however be necessary to make some alterations in advance of your holiday. If such change is necessary, we will endeavour to advise you in writing as soon as possible, and give you the options in the section entitled ‘Options’ if we make a major change or cancel your booking see below.

If we change or cancel your booking

As an experienced and responsible operator our aim is to provide all the services and facilities as described in our brochure. Should it be necessary for us to make any major changes to your booking or in exceptional circumstances cancel your booking we will endeavour to advise you and provide you the following options:

a)A replacement holiday comparable or superior to the one booked

b)A replacement holiday together with the difference in price between the holiday booked or

c) A full refund In addition to the above and provided it does not arise from circumstances beyond

our control, we will also pay compensation for any provable loss.

Single Sex parties

It is our policy, that if you wish to make a single sex party booking you need to make us aware. There can sometimes be restrictions on bookings for all male or all female parties and restrictions on the number of people who can occupy the holiday home. It is essential that you make us aware and check at the time of booking.

Hot Tubs

Hot tubs may not be used after 21.30 and before 08.30 hrs.Please refer to the terms and conditions for safe use of Hot tubs which you will find both on our website and in relevant holiday homes with this facility.

Infectious diseases

Infectious or contagious diseases could easily be passed onto other guests whilst on holiday. You must inform the Duty Manager should you contract any such illness whilst on holiday, in order to protect our guests and team, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds, and we therefore recommend that you take out personal insurance.

Calculating your holiday cost

The price grid in the booking form shows the cost for the holiday date and accommodation chosen.

All other supplements

Supplements for pets etc should be added to these costs. Please also note supplements such as Cancellation Plan must be added and are strongly recommended to give you peace of mind.

Holiday prices

The prices and charges in our brochures or in these booking terms and conditions are inclusive of VAT (where applicable).We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking, although we reserve the right to amend the VAT element of prices in the event of a change in the rate of VAT. Brochure prices are shown subject to change and may go up or down reflecting changes in demand and the market place environment. Please note, changes and errors occasionally occur. You must check the price of you chosen holiday at the time of booking.

Your holiday balance payment

Deposits are deducted from the full amount due. Bookings made within 4 weeks of the holiday start date must be paid in full. Full balance payment for your holiday is due no later than 4 weeks before the start date of your holiday. The balance due date will be shown on your holiday confirmation. Please note balance reminders will not be sent. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date then your holiday will be treated as a cancellation.

Payment for your holiday and cancellation plan

Payment can be made in full or by deposit to secure your holiday booking. It is a recommendation that you either take out our Cancellation Plan which covers you and your holiday party if you cancel your holiday, or a plan giving comparable cover. Our Cancellation Plan costs £25 per full week, or £15 per short break, per accommodation unit or pitch booked. Any cancellation should be notified to us in writing.

Damages

You and all members of your party agree:

to keep the property clean and tidy
to leave the property in a similar condition as you found it on arrival
to behave in a way at all times whilst at the property which in no way breaks the law
not to behave in an anti social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others. We draw attention to details above in regard to the use of hot tubs on the Parks.
not to use the property for any illegal or commercial purpose

Any damage caused to the property which exceeds the £40.00 security deposit paid will be invoiced dirrectly to the person responsible for making said booking. As such all payments MUST be cleared within 7 days of the date of invoice. Late payment may incur interest.

Special and promotional offers

All offers are subject to availability at the time of booking, and to specific offer terms and conditions, and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer.

Errors

Whilst every effort is made to avoid changes or errors, we are only human. Please check and/or query the details and price of your chosen holiday at the time of booking.

Availability of facilities

Croft Country Park, Meadow House Holiday Park, and Noble Court are open until the end of November. All Charlie's restaurants and Celtic Wellbeing are open all year around.

Certain facilities may have age restrictions. Please check at the time of booking. To ensure our guests enjoyment in the Swimming pools, session bathing may occur. The operation of the parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation or a facility may be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes where made prior to booking, and will use reasonable endeavours to advise guests already booked of any changes made thereafter. Certain facilities are subject to additional cost. Parks with fishing as a facility require a rod licence, and additional charges where applicable.

Accuracy

We take care to ensure that the details within the brochures and online are accurate at the time of going to press. Photographs are taken at our Parks and are intended for guidance only. Layout plans are for illustrative purposes only. No party shall be allowed to reproduce any of the contents of this brochure (including photographs) or our websites without written permission from Celtic Holiday Parks, Celtic Holiday Cottages, Croft Holiday Park, or any other copyright owner.

Use of your personal information

Data Protection Policy Statement Celtic Holiday Parks Limited is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act puts obligations on users of personal information and lays down principals for its use. Information has to be processed fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. Celtic Holiday Parks limited will use the personal information that you provide to us to process your booking and provide your holiday. If there are other members in your party, you must ensure that you inform them what information about them you are providing to us and what we will use it for. You may also choose to provide us with information about your health or the health of members in your party to enable us to assist you with any special needs. This information will only be used for the specific purpose(s) for which you provide it to us. Celtic Holiday Parks Limited will also use your information for internal statistical, market research and records purposes. This information may be shared with other companies within the Celtic Holiday Parks Group. We also use your information to contact you about other holidays and services brought to you by Celtic Holiday Parks Limited. If you do not wish to receive such information please contact the Data Protection Department, Celtic Holiday Parks Limited, Croft Holiday Park, Reynalton, Kilgetty, Pembrokeshire, SAS68 0PE.

Use of ‘Cookies’

If our contact with you is via our website, we may use ‘Cookies’. A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic and logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor it’s operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information for statistical analysis purposes and then data is removed from our system. Denial of traffic log cookies should not prevent you from using one of these sites.

If you have a comment

If you feel that you have any comments or complaints whilst on holiday, you should contact the Park’s Reception during your stay so that we can try to resolve any problems as soon as possible. If at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to Guest Relations, Celtic Holiday Parks, Croft Holiday Park, Reynalton, Kilgetty, Pembrokeshire SA68 0PE, within 28 days of returning from your holiday. Please write your Holiday reference number and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve the problem locally by reporting it to the Park, then we may not be able to deal positively with any complaint on your return. Any complaint must be submitted within 28 days to allow it to be investigated properly

We try to ensure that the brochure has all the information you need to book the right holiday for you. Should you have any queries or special requirements not covered here please ring reservations:

Croft 01834 860315

Noble Court 01834 861908

Meadow House 01834 812438

9.00am- 5.00pm (answer phones are available to leave a message if lines are busy)